Return Policy
Generous 45-day money-back guarantee!
Have something to
return? We want to make it easy for you. You may return items within 45 days of
delivery. Items must be complete and are returned to us in new
condition. You may make an exchange or return items for a full refund of
the product amount. Refunds on returned items will be credited to the same
payment method that the purchase was made.
How do I arrange for a return?
Call our customer
service at 678-534-1366 (Mon – Fri, 9am – 6pm EST) or email to [email protected] for
a return merchandise authorization number (the RMA#). Fill up the return form
on the back of the packing list and include it in the return package.
Return processing time?
Once we receive your
returned merchandise at our warehouse, we will process and initiate your refund
within 3 business days.
Return Shipping Label?
If we email or ship you
a prepaid return label, you'll need to print it (if delivered by email), tape
it to the box, then drop the box off at that particular carrier’s drop off
location.
100% Satisfaction
Guarantee – Warranty
Bestem Aerial will
assume full responsibility for the quality and the performance of the product
you have purchased from us. In the event a Bestem Aerial Product proves faulty,
our sole obligation will be to repair or replace or to refund the purchase
price. Our customer service team will respond in a prompt, positive manner to
anyone who contacts us.